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Due to our summer holliday, our office will be closed from August 11th to August 16th. We won't process the shipments and the customer service will be closed during this period. We appologize for the inconvenience.
Due to the current pandemic and war situation, the Japan Post temporarily closed it services for some countries.In that cases, we may have to use private transporters like DHL to ship your orders.Thank you for your understanding.Click on the following button to check if your country is available for Japan Post delivery
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Customer service hours are 9:00 to 18:30 Monday to Friday, excluding National Holidays.
We will give priority to enquiries for orders/shipments first. To avoid delays please take time to read the instructions in the mail and on the website.
For more information please visit the FAQ
Notre service client est disponible en francais.
Nuestro Servicio de Atención al Cliente ahora también en español.
Il nostro servizio clienti è da oggi disponibile in italiano
-- Japan Post Update --
we are happy to announce you that from June 1st, EMS shipping to Oceania, North America, Central America and Middle East will finally restart!
Japan Post will apply a temporary "Emergency surcharge" for all EMS shipments starting on June 1st, 2021.
You can see the new shipping prices here: