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Customer service hours are 9:00 to 18:30 Monday to Friday, excluding National Holidays.
We will give priority to enquiries for orders/shipments first. To avoid delays please take time to read the instructions in the mail and on the website.
For more information please visit the FAQ
You ask for Pay Later, we listened!
From now on you can choose this option on selected items (basically all the items except the limited edition ones). When you select the Pay Later option the order will be registered and you will not need to pay for it until the release month.
At the beginning of the month of the release you will receive an e-mail reminder from the website informing you that the product is coming and you need to pay for it. Once you receive the e-mail all you need to do is log into your account, go to your preorders page and pay for the item. A few days later the item will release and you will be able to request the shipment normally, same as for the prepaid items (or wait for more items to come in stock and combine them in a single shipment).
- Pay Later orders cannot be cancelled after the deadline.
- You will receive the payment reminder on the release month and every 3 days in case the order has not yet been paid.
- Failure to pay for a Pay Later order means that you will not be able to use this option anymore
- Failure to pay for multiple Pay Later orders will lead to the cancellation of your account and all your active preorders (except the prepaid ones). Once you will be banned from our website the system will recognize orders made with a different name but with same address and/or phone number and they will not be accepted.