Due to a recent PayPal update, payments made on our website may take anywhere from a few minutes to a few hours to reflect on your account. This is a temporary issue, and the situation should return to normal within 1 to 2 days.

If your paid order or shipment still appears as unpaid more than 24 hours after your payment, please contact us. We appreciate your patience and understanding.

Due to a system error with the Italian postal system, some tracking numbers for shipments to Italy may experience delays in being updated. Please be aware of this issue and note that we will not initiate claims with Japan Post for the parcels affected.

If you need more detailed information about the location of your parcel, we kindly recommend contacting your local post office directly.

Thank you for your understanding and patience.